Jour : 12 mai 2025
-
How we’re using AI to combat the latest scams
For more than a decade Google has used advancements in AI to protect you from online scams where malicious actors deceive users to gain access to money, personal information, or both. Today, we’re releasing a new report on how we fight scams in Search, and sharing the new ways we’re using AI to keep you…
-
Cognitive Debt
“Cognitive Debt is where you forgo the thinking in order just to get the answers, but have no real idea of why the answers are what they are.” Artefacts Newsletter 247 The idea of Cognitive Debt seems to have struck a chord with folk, in a good way (thank you Neil, Andrew and others who’ve…
-
Data Privacy Breaches: A Wake-Up Call for Hotel Operators
In the hospitality industry, there is yet another obstacle that operators really need to worry about. We all know that guest trust is the cornerstone of success but what if we breach that trust and not even on purpose? While we can go the extra mile with personalized check-ins to seamless bookings through an app,…
-
Klarna changes its AI tune and again recruits humans for customer service
Listen to the article 6 min This audio is auto-generated. Please let us know if you have feedback. A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now wants…
-
Is Partyful Eating Airbnb’s Lunch?
To become a travel super app, you must focus on removing every friction from the trip. Not so long ago, Brian Chesky, Airbnb’s CEO, announced that his company would launch a new product every year aimed at generating an additional billion dollars in revenue. He started by reviving “Experiences,” but since then, not much has…
-
Google’s Antitrust Battles: The Urgent Need for a Swift Settlement
By Fred Vogelstein There’s going to be ever building momentum in the coming months to take one of the most innovative companies in American history – Google – and blow it up. The company has been judged an illegal monopolist in two Federal courts. And the rulings, when read together, paint a picture of a…