Jour : 24 avril 2025
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Proofs of Life in the CAPTCHA Economy
When AI perfects mimicry, imperfection becomes precious. In the arms race for authenticity, human fingerprints are the new luxury. In this Thursday’s guest post, it is our pleasure to welcome Barr Balamuth. Barr is a brand marketer with a focus on cultural strategy, with experience in building startups that range from growth-stage (Canvs, Zeekit, Ruby,…
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Q1 2025 Performance in the U.S. Hotel Industry: A Strong Start Amidst Evolving Trends
As we close out the first quarter of 2025, the U.S. hotel industry is demonstrating remarkable resilience and adaptability in a rapidly changing landscape. The sector has built on the momentum of 2024, with strong performance indicators across key metrics. However, the industry continues to navigate challenges such as shifting consumer preferences, technological advancements, and…
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Q1 2025 Performance in the U.S. Hotel Industry: A Strong Start Amidst Evolving Trends
As we close out the first quarter of 2025, the U.S. hotel industry is demonstrating remarkable resilience and adaptability in a rapidly changing landscape. The sector has built on the momentum of 2024, with strong performance indicators across key metrics. However, the industry continues to navigate challenges such as shifting consumer preferences, technological advancements, and…
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Future Hospitality Summit Saudi Arabia unveils programme and participants for 2025 summit
Riyadh, Saudi Arabia, 24 April 2025: The Future Hospitality Summit Saudi Arabia has unveiled an action packed agenda, key participants and new event features for the 2025 summit, taking place at the Mandarin Oriental Al Faisaliah in Riyadh, 11-13 May. Featuring everything from start-ups to staffing and innovation to investment, the FHS Saudi Arabia programme…
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How to use ChatGPT to create hotel guest journeys and save time
Imagine this, a couple books a weekend stay, and instead of a generic confirmation from the hotel, they receive a tip about a hidden sunset spot or a breakfast-in-bed option. Small touches like these can transform a regular visit into a memorable experience, making guests feel more special and making your brand stand out. You…
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#dior #ralphlauren | Zac Des | 77 comments
Luxury fashion brands are increasingly venturing into the world of hospitality by opening cafés and restaurants. From #Dior to #RalphLauren, these iconic brands are turning everyday dining into curated brand experiences. A café allows customers to step into the aesthetic world of a brand in a way that’s tangible and sensory. You’re not just wearing…
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You Can’t Renovate Vibes: Why Culture Is the Real Hotel Upgrade
In a recent piece, I explored HBO’s The White Lotus as a satirical but surprisingly accurate reflection of today’s hospitality industry. The piece sparked a flood of responses—from current and former hoteliers, designers, operators, and front-line workers. The common thread? Everyone’s felt the disconnect between the shiny surfaces of hotels and the emotional strain behind…
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Hotel Website Design & Usability Non-Negotiables
Your hotel website is a crucial pillar of your revenue and profitability. Whether you stay independent or have a hotel brand powering your distribution, a dedicated website is always the best investment you can make in securing a revenue future for your asset.As I’ve written about websites many times in the past, I think it’s…
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Crafting moments: Hospitality beyond service
Hospitality is not just a service – it’s an art that creates lasting impressions. In a digital age, genuine care and human connection set the best apart Apr 24, 2025 In an era of constant competition for attention, the hospitality industry stands apart by offering something uniquely human: memorable experiences. Beyond services, true hospitality is…