This quarter’s report shows a strong start to the year, with some standout shifts in global hospitality performance:
Guest satisfaction is off to a strong start in 2025, reaching over 86% – the highest in four years. Hotel response times have improved dramatically, dropping by 50% over the past three years to an average of just 3.1 days, while management responses continue to rise. This quarter’s report dives deep into global and regional trends, including NPS shifts, survey conversion rates, and guest behavior insights. See how your hotel stacks up with performance by review source, department index highlights, and more.