Jour : 23 avril 2025
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Case study: Where South Africa’s hotel industry is headed next
Over the past five years, the hospitality industry has undergone a transformation unlike anything seen before. Shifts in traveler behavior, technological advancements and global events have reshaped the way hotels operate, forcing the industry to adapt or risk obsolescence. The rise of experiential travel, the impact of short-term rental platforms and the growing demand…
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#shiji #reviewpro #guestsatisfaction #hoteltrends #hospitalityinsights | Shiji Group
📣 The Q1 2025 Guest Experience Benchmark Infographics report is live and ready to download! This quarter’s report shows a strong start to the year, with some standout shifts in global hospitality performance: ✅ Guest satisfaction reached 86.7% in March—the highest level in four years ✅ Hotel response times dropped by 50% compared to Q1…
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#onlinetravel #traveltech #distributionstrategy #flightdistribution… | Louis-Hippolyte Bouchayer
How did Booking quietly become a flight powerhouse? Despite the EU blocking their acquisition of Etraveli, Booking didn’t slow down. Instead, they deepened their partnership—and now, they’re booking more flights than Expedia. This didn’t happen overnight. It’s the result of smart, behind-the-scenes moves: – Leveraging Etraveli’s flight tech and ticketing infrastructure – Skipping the old…
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FHS Saudi Arabia features Future Leadership Award at 2025 summit
Riyadh, Saudi Arabia, 23 April 2025: The Future Hospitality Summit Saudi Arabia will recognise and reward young talent shaping the country’s ever-growing tourism, hospitality and gastronomy sectors with the Future Leadership Award, debuting at the 2025 summit, taking place at the Mandarin Oriental Al Faisaliah in Riyadh, 11-13 May. In partnership with Sommet Education, the…
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Waldorf Astoria Costa Rica Punta Cacique Debuts, Bringing Oceanfront Luxury to the Destination
Today, Hilton proudly unveils the highly anticipated Waldorf Astoria Costa Rica Punta Cacique, expanding Hilton’s luxury portfolio in the Caribbean and Latin America. Situated along the tranquil shores of Playa Penca on Punta Cacique, the 188-room resort provides a refined haven with stunning views of Costa Rica’s Northern Pacific Coast. Guests can indulge in six regionally-inspired…
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Q1 Guest Experience Update 2025
This quarter’s report shows a strong start to the year, with some standout shifts in global hospitality performance:Guest satisfaction is off to a strong start in 2025, reaching over 86% – the highest in four years. Hotel response times have improved dramatically, dropping by 50% over the past three years to an average of just…
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Satisfaction Up, Volume Flat, What’s Driving the Divide?
The first quarter of 2025 offered a nuanced picture for the global hospitality industry. Analysis reveals continued growth in global guest satisfaction, measured by the Global Review Index™ (GRI). Indeed, satisfaction levels briefly surpassed the 2019 benchmark of 86.4% in June of 2024. Despite a typical seasonal dip in January, strong performance, particularly in March,…
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When the world connected on Skype
Skype, the online video-calling service, is shutting down in May after more than two decades of service. For those of a certain generation, Skype changed everything. Before it launched in 2003, making international calls 📱 was prohibitively expensive and few viable digital alternatives existed. Skype offered users a cheap and easy way to call anyone…
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Real-world gen AI use cases from the world’s leading organizations | Google Cloud Blog
Abstrakt uses Vertex AI to enhance contact center customer experiences by transcribing calls and evaluating sentiment in real-time. This empowers call center workers to have more effective conversations, resolve issues faster, and provide a better customer experience. ADT is building a customer agent to help its millions of customers select, order, and set up their…
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Marketing’s New Middleman: AI Agents
Buyers increasingly rely on search powered by generative artificial intelligence to guide their purchase journeys. They’re perusing AI summaries on traditional search engines such as Google and Bing or going directly to large language models (LLMs) such as ChatGPT to conduct research, ask for product recommendations, or get buying advice. Recent data suggests the magnitude…