The future of the TMC

In today’s competitive market for business travel services, the traditional travel management company (TMC) model is being challenged

Feb 5, 2025

Changes in airline distribution are causing travel management companies (TMCs) to rethink their technology needs. Emerging players are driving industry change with new models, while established TMCs are doubling down on automating both online and offline processes.

Key takeaways

• AI’s Growing Influence: Artificial intelligence is transforming travel booking and support, driving efficiencies across the board;
• Workforce shortages & agent tools: Workforce challenges continue to impact call center operations, while new agent tools blur the lines between online and offline interactions;
• Tech stack independence: Adopting a modern tech stack marks a strategic shift, reducing reliance on traditional GDS infrastructure and enabling greater flexibility.

Get the full story at PhocusWire