Expedia unveils Romie, an AI travel assistant

Romie is a planning, shopping and booking assistant that can also assist travelers deal with unexpected changes and cancel hotel reservations

May 15, 2024

Expedia has launched « Romie, » an AI-powered travel assistant. As the name suggests, the chatbot is designed to help with a variety of travel-related tasks, including booking and canceling hotel reservations, finding attractions, purchasing tickets, and sharing itinerary details with loved ones.

Key takeaways

• Romie offers a tailored experience similar to a custom GPT model, but with advanced capabilities such as ordering and canceling reservations;
• Expedia and Hotels.com will offer self-service booking management, facilitating changes, cancellations and redemption of air credits;
• Expedia’s other new AI tools will support price comparisons for hotels and flights across dates on Expedia and Hotels.com in the U.S.;
• A new destination comparison feature will be available to Expedia, Hotels.com and Vrbo customers worldwide, allowing them to discover and compare new destinations.

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